1. Return Period
You have the right to return products within 14 days of receipt, in accordance with EU consumer protection laws.
2. Conditions for Returns
To be eligible for a return, the item must be:
- Unopened and in its original packaging
- In the same condition as when you received it
- Returned within the specified time period
3. Return Process
To initiate a return:
- Contact us at infocenter@xelvarynlljlix.world
- Provide your order number and reason for return
- Wait for return authorization and instructions
- Ship the item back to the provided address
4. Refund Processing
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 10-14 business days.
5. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
6. Non-Refundable Items
Certain items may not be eligible for return, including:
- Opened or used products
- Products damaged by customer misuse
- Items returned after the return period
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.
8. Cancellation Rights
You have the right to cancel your order within 14 days without giving any reason, in accordance with EU distance selling regulations.
9. Contact Us
For questions about returns or refunds, please contact us:
Email: infocenter@xelvarynlljlix.world
Address: Flevoweg 9 E, 2318 BZ Leiden, Netherlands